Refund policy

We want you to be happy with your LIND pieces. If something isn't right, here's how returns and refunds work.

30-day returns — You have 30 days from the delivery date to request a return. Items must be unused, in their original condition, and in the original packaging.

How to start a return — Email sales@shoplind.com with your order number and the item(s) you would like to return. We normally reply within one business day. Do not send a return until we confirm eligibility and provide instructions.

Return shipping — For change-of-mind returns, return shipping is the customer's responsibility. We recommend using a tracked service.

Damaged or incorrect items — Contact us within 30 days with your order number and a photo. We will arrange a replacement or full refund, including return shipping, at no cost to you.

Exchanges — Return the eligible original item and place a new order. Contact us if you need help.

Refund timing — After we receive and inspect your return, approved refunds are issued to the original payment method within 5-10 business days. Your bank may take additional time to post the funds.

Non-returnable items — Used laundry-care items such as dryer balls and mesh wash bags cannot be returned once opened or used unless they arrived damaged or faulty. Gift cards are non-returnable.

Authorized returns address — 38 Otis Street, Unit D, West Babylon, NY 11704, United States. This is a returns address only and is not a retail storefront, registered office, or ship-from warehouse.

Contact — Email sales@shoplind.com, call +1 302-308-2051, or visit https://shoplind.com/pages/contact.

Order fulfillment — LIND is the retailer and seller responsible for orders placed on this website. Orders may be fulfilled and shipped by third-party fulfillment partners. LIND remains responsible for customer service, returns, and refunds.