Frequently Asked Questions

Frequently asked questions

What is LIND?

LIND is a laundry-room store — a curated selection of calm, well-made pieces for laundry, linen and order, chosen to be left out rather than hidden away.

Is shipping free?

Standard shipping is free to every country we ship to. Orders are normally processed within 1–2 business days. After dispatch, U.S. standard delivery is estimated at 3–7 business days; delivery to all other countries we ship to typically takes 7–21 business days, depending on destination and customs clearance. International orders may be subject to import duties, taxes, and customs fees charged on arrival; these are the customer's responsibility.

Where do you ship?

We currently ship to the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, Sweden, Poland, Australia, the United Arab Emirates, Saudi Arabia and Bahrain.

What's your return policy?

You have 30 days from delivery to request a return of an unused item in its original condition and packaging. Return shipping for change-of-mind returns is paid by you. If an item arrives damaged or incorrect, contact us within 30 days of delivery with your order number and a photo; we'll arrange a replacement or full refund at no cost to you. Opened or used laundry-care items such as dryer balls and mesh wash bags, and gift cards, aren't returnable unless damaged or faulty. Please contact us before mailing a return.

How do I care for my pieces?

Most pieces simply need a wipe with a dry or lightly damp cloth; reshape woven pieces by hand and air-dry away from direct heat. Check individual product care instructions where provided.

How do I get in touch?

Reach us any time through our Contact page — a real person reads every message and usually replies within one business day.